Refund Policy

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving it. Send a photo and a brief description of the issue to [your email] and we'll make it right. Approved claims will be replaced within 3 business days or refunded to your original payment method within a few business days.

For orders lost in transit, claims must be submitted within 30 days of the estimated delivery date.

Any issue that is our fault — wrong item, damaged product, defective formula — is covered in full at no cost to you. No questions asked.

We're not able to issue refunds or replacements in the following situations:

• Incorrect address — If a package is undeliverable due to an address error, it will be returned to our facility. You will be responsible for reshipment costs once a corrected address is confirmed.
• Unclaimed packages — Packages that go unclaimed and are returned to our facility will require a reshipment fee to resend.
• Change of mind — We do not accept returns or issue refunds for buyer's remorse. If you are unsatisfied with your purchase, please reach out to us directly and we will do our best to help.
• Customs rejection — root. is not responsible for packages rejected or held by customs. It is the buyer's responsibility to understand import regulations and cover any applicable duties or fees.

Once your return is approved, your refund is issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We'll send a replacement or full refund right away.

Subscription orders can be paused, skipped, or cancelled anytime from your account before your next billing date. Already-shipped subscription orders follow the same 30-day refund terms above.

If you haven't received your refund, please allow a few business days for it to post to your account. If it still hasn't appeared, contact your bank or card provider first. If the issue persists, reach out to us at[your email]and we'll look into it.